Guest FAQs

Guest FAQs

How can I get into the property?

Please check your mail inbox potentially even your spam as we send out access information in advance of your stay to ensure that you have all the necessary information. No luck? Then please get in touch on 0115 784 6816 or email at contact-us@flexiblestays.co.uk.

I need to report something as damaged or faulty, how can I do this?

Congratulations you’re very lucky! It’s very rare that one our guests find something damaged or faulty. These things happen and it’s probably best that you get in touch with us as soon as possible to see when we can provide you with a replacement. Please get in touch on 0115 784 6816 or email at contact-us@flexiblestays.co.uk.

Have any recommendations?

We genuinely love to hear back from yourself on how your stay is going or how it went.
Please get in touch on 0115 784 6816 or email at contact-us@flexiblestays.co.uk or head to our Facebook, LinkedIn, Twitter, YouTube channels.

What if I have any questions during my stay?

If you need help with anything at all then please don’t hesitate to get in touch on 0115 784 6816 or email at contact-us@flexiblestays.co.uk.
Then we will be able to give you an answer ASAP.

Missed something out?

If you feel that there is something that we haven’t already mentioned and would like to know the answer to, please get in touch on 0115 784 6816 or email at contact-us@flexiblestays.co.uk.